These Terms of Service ("Terms") govern your access to and use of mavendmv.com (the "Site"), operated by Maven Home Services ("Maven," "we," "us," or "our"), located at Suite 470, 9200 Corporate Blvd, Rockville, MD 20850.
By using the Site, you agree to these Terms. If you do not agree, please do not use the Site. These Terms cover use of the website; the home services we perform are governed by the separate written estimate, proposal, or contract you sign for each job.
1. Use of the Site
You may use the Site for lawful, personal, and non-commercial purposes, such as learning about our services and requesting an appointment. You agree not to:
- Submit false, misleading, or another person's information through our forms
- Use the Site to send spam or unsolicited communications
- Attempt to interfere with, disrupt, or gain unauthorized access to the Site or its systems
- Use automated tools to scrape, copy, or collect content or data from the Site
- Use the Site in any way that violates applicable law
2. Service Requests and Scheduling
Submitting a request through the Site is a request for us to contact you — it does not create a contract and does not guarantee an appointment at a particular time. Appointment availability, including same-day and emergency service, is subject to technician availability, location within our service area, and other factors.
We will confirm appointments directly with you by phone, email, or text message. Please call us directly for urgent issues rather than relying on the online form.
3. Estimates, Pricing, and Payment
Prices, service descriptions, and promotions shown on the Site are for general information only and are not binding quotes. The actual scope and price of any work depend on an on-site assessment and will be provided to you in a written estimate before work begins.
Your written estimate, proposal, or contract — not the Site — sets out the scope of work, price, payment terms, any applicable warranty, and cancellation rights for that job, including any rights provided under Maryland or Virginia home improvement law. If anything on the Site conflicts with your signed agreement, your signed agreement controls.
4. Discounts and Financing
Discounts and promotions advertised on the Site, including our veterans, active military, and first responder discount, may require valid identification, cannot be combined unless stated, and may be changed or discontinued at any time. Promotions apply only to work scheduled while the promotion is active.
Financing is offered through third-party lenders. Approval, rates, terms, and eligibility are determined solely by the lender, and any financing agreement is between you and that lender. Maven does not make credit decisions.
5. Informational Content
Articles, guides, checklists, and other content on the Site — including our blog — are provided for general informational purposes only. They are not a substitute for an in-person inspection by a qualified professional. HVAC, plumbing, and electrical work can involve serious safety hazards; do not attempt repairs that require a licensed professional or that you are not qualified to perform safely.
We try to keep information on the Site accurate and current, but we do not warrant that all content is complete, accurate, or up to date, and we may change it at any time without notice.
6. Intellectual Property
The Site and its content — including text, graphics, logos, photographs, and design — are owned by or licensed to Maven Home Services and are protected by copyright, trademark, and other laws. You may view and print pages for your personal use, but you may not copy, reproduce, modify, distribute, or use our content or trademarks for commercial purposes without our prior written permission.
Certification and manufacturer names and logos displayed on the Site belong to their respective owners and are used to identify credentials or products.
7. Third-Party Links and Services
The Site may contain links to, or embedded content from, third-party websites and services such as Google Maps, manufacturers, and financing partners. We do not control and are not responsible for their content, policies, or practices, and your use of them is at your own risk and subject to their terms.
8. Disclaimer of Warranties
The Site is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, regarding the Site, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Site will be uninterrupted, error-free, or free of viruses or other harmful components.
This disclaimer applies to the Site only. It does not limit any warranty provided in writing for work we perform or any rights you have under applicable consumer protection or home improvement law.
9. Limitation of Liability
To the fullest extent permitted by law, Maven Home Services and its owners, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, the Site or its content. Some jurisdictions do not allow certain limitations of liability, so some of these limitations may not apply to you.
10. Indemnification
You agree to indemnify and hold harmless Maven Home Services and its owners, employees, and agents from any claims, losses, or expenses, including reasonable attorneys' fees, arising from your misuse of the Site or your violation of these Terms.
11. Privacy
Your use of the Site is also governed by our Privacy Policy, which explains how we collect and use the information you provide.
12. Governing Law
These Terms are governed by the laws of the State of Maryland, without regard to its conflict-of-law rules. Any dispute arising from these Terms or your use of the Site will be brought in the state or federal courts located in Montgomery County, Maryland, and you consent to the jurisdiction of those courts, except where applicable law provides otherwise.
13. Changes to These Terms
We may update these Terms from time to time by posting a revised version on this page and updating the effective date. Your continued use of the Site after changes are posted means you accept the revised Terms. If any provision of these Terms is found unenforceable, the remaining provisions will remain in effect.
14. Contact Us
If you have questions about this Terms of Service, or would like to make a request regarding your information, please contact us:
See also our Privacy Policy, Terms of Service, and Sitemap.